Operating Model and Governance Development

Why Global Consistency Matters

For multinational organisations, growth often comes at a cost: fragmented operations, duplicated processes, and inconsistent service delivery. While local flexibility is important, a lack of standardisation leads to inefficiency and poor customer experiences.

One global organisation came to us with a challenge:"Help us rationalise operations and standardise processes across multiple regions — without losing the local adaptations that make each market unique."

The Challenge: Simplifying Complex Global Operations

With multiple regional teams running their own processes, the organisation faced:

• Duplicated and overly complex workflows in different markets

• Inconsistent service delivery from one region to another

• Difficulty scaling due to a lack of unified process standards

Our Approach: Creating a Global Blueprint for Standardisation

1. Mapped customer journeys – Analysed the end-to-end experience to identify friction points, redundancies, and inconsistencies.

2. Identified simplification opportunities – Found where processes could be streamlined or consolidated across regions.

3. Designed a global process architecture – Built a clear global framework with standard processes, plus controlled regional variations for local needs.

   
   

The Impact: Efficiency and Consistency at Scale

• A single global process blueprint as the source of truth

• Streamlined operations, reducing duplication and wasted effort

• Consistent customer experiences across all regions

Bottom line: The organisation now operates with clarity, efficiency, and global consistency — without losing regional flexibility.

Why This Matters for Global Enterprises

As organisations expand, complexity grows. Without a clear global process architecture, efficiency suffers and customer experience becomes fragmented. Standardisation provides the structure needed to scale effectively while empowering regions to meet local needs.