Productivity and Service Uplift for a Healthcare Assessment Provider

The Challenge

A national healthcare assessment provider faced rising demand for face-to-face assessments. Patients needed timely access to services, but resources were already stretched. Hiring additional staff or expanding budgets was not an option.

The challenge was to increase capacity and deliver more assessments using only existing resources.

Our Approach

1. Coached operational management to strengthen leadership, resource allocation, and daily performance oversight

2. Implemented targeted process improvements to reduce delays and inefficiencies

3. Supported a performance-driven culture by combining leadership coaching with practical process changes

The Impact

• 36% increase in productivity

• 10,000 additional face-to-face assessments delivered without adding staff or budget

• Improved service delivery and reduced wait times for patients

• Enhanced confidence and capability of operational managers

The Outcome

By strengthening management capability and streamlining processes, the provider met growing demand while maintaining high standards of patient care. The improvements created a sustainable model for performance and capacity management without costly resource expansion.

Why It Matters

Healthcare providers everywhere face the challenge of rising demand and limited budgets. With stronger leadership and smarter processes, organisations can unlock hidden capacity, improve service quality, and deliver better outcomes for patients.